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General Questions view all »

What is crowdSPRING?
crowdSPRING is the world’s #1 marketplace for custom logo design, web design, graphic design, industrial design and writing services. Entrepreneurs and small businesses simply post what they need, when they ...
What can you do on crowdSPRING without signing up?
You can take a browse through many projects (some do require you to be a registered user), check our amazing Creative's portfolios, vand read all help content. You can also ...
How do you sign up as a Creative or a Buyer?
Registration takes only 15 seconds and is free! Simply click here or click the "Join" button at the top of any crowdSPRING screen. Next, you'll receive an activation email (look ...
You signed up, but didn’t get the activation email. What gives?
Your activation email is probably hiding in your spam or junk folder. If you still can't find it, don't worry: just contact us here and we'll activate your account for ...
How can you change your email, username or password?
Sometimes you just need a new look - or name, as it were. To change your password, simply login, click the mySPRING link at the top of any page, click ...

Why should you use crowdSPRING for your design or writing needs?
crowdSPRING is the world's largest community of graphic designers, web designers, illustrators, writers and industrial designers. Over 100,000 from nearly every country on Earth. We help you meet your design ...
What types of design projects can you post?
We offer many different categories in which you can post your graphic, web, industrial design and writing projects. Click here for 99 examples of the many types of design projects ...
Can you post a project in multiple categories?
For many reasons, we don't allow you to post a project under multiple categories right now (e.g. logo and website). If you need multiple items, just post them as separate ...
What if you don’t see the category you need for your project?
If you can't find an appropriate category for your project, contact us right away and we'll see how we can help you post your project.
Why are web design projects design only (uncoded)?
Generally, different skills are required to create a beautiful design from the skills needed to build a functional site. It's rare that one person can do both things equally well. ...

Why should you join crowdSPRING as a Creative?
crowdSPRING is the world's largest - and best - community of graphic designers, web designers, illustrators, writers and industrial designers. Tens of thousands from nearly every country on Earth. Size ...
What does it mean when the project is "Pending"?
When a project is pending it means that the buyer has not selected a winner yet. When this happens we set in motion a series of events. First we email ...
A Guide to Payments for Creatives
The first time you participate in a project you will be required to provide your payout account information; to do this, go to your mySPRING page, and click the tab ...
What information will I need to provide to receive payment via a bank wire?
We can easily pay you through a direct bank wire transfer and this is currently the best option outside of PayPal. When you are awarded a project you will be ...
Why is my payment being held?
You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available ...

What payment methods can you use to pay for your project?
Choose your payment method between these two convenient options: major credit cards (Amex, MasterCard, Visa, Discover ) or PayPal.
Will your purchase be secure?
We protect your sensitive information with industry leading security practices. And ninjas.
Why do you have to pay up front?
We ask that you pay for your project up front when you post it so that our Creatives know that you aren't just "window shopping." Once a project gets posted, ...
What is the crowdSPRING fee?
crowdSPRING charges a 15% fee on top of your total award amount. For example, if a project award is $400, the total cost to the Buyer is $460 plus the ...
Can you get a receipt for your payment?
Your receipt is permanently stored in the "Details" page of your project. Simply log in and then click on the receipt button located on the left hand side of the ...

A Guide to Payments for Creatives
The first time you participate in a project you will be required to provide your payout account information; to do this, go to your mySPRING page, and click the tab ...
How and when do you get paid for a project you've won?
Once you have been awarded, you will complete the project with your Buyer in wrapup. When the Buyer approves your final files, the project status is changed to "Completed" and ...
What information will I need to provide to receive payment via a bank wire?
We can easily pay you through a direct bank wire transfer and this is currently the best option outside of PayPal. When you are awarded a project you will be ...
Why is my payment being held?
You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available ...
PayPal does not work in your country. Can we pay you another way?
For Creatives who reside in a country where PayPal payments are not available, we make payment through a direct bank wire transfer. Our bank charges us a fee for overseas ...